Returns & Refunds Policy

• our promise

  Umodzi Gin complies with all UK laws including the distance selling law. All parcels shipped by Umodzi Gin and our fulfilment partners are quality checked prior to packing for any damages or defects. Every bottle is placed within a luxurious casing, which is shipped in a specially designed cardboard box that provides superior protection. Umodzi Gin uses the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.
  
  If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.

• DAMAGED AND DEFECTIVE GOODS

  In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is significantly damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 14 days from physical receipt of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer service team who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose of the products safely.

• INCORRECT, UNWANTED GOODS AND NON-COLLECTED GOODS

  You, as our customer, you are our Kings and Queens, we give you up to 30 days from dispatch of your goods to return an unwanted product back to Umodzi Gin. Even if the product you ordered is part of a multiple item order. You will need to complete the returns form obtainable by contacting our customer service team and send it back to Umodzi Gin along with the goods to return. You will be responsible for:

  • Not opening the bottle, the casing or removing any seal as part of the container.

  • Keep in tact any accessory or details associated to the container

  • Completing the returns form

  • Re-packing all containers as they were received.

  If the unwanted or incorrect product received by Umodzi Gin is of a satisfactory condition or the product you received is incorrect then Umodzi Gin will, by your request:

  • Issue a full refund, within 7 working days, excluding all original delivery charges paid, unless you received an incorrect item

  • Send out the correct or a replacement product with the same delivery terms as the original order

  Please note that if goods are returned back to our depot due to non-collection from the Post Office, local sorting office, Courier pick up shop or Courier depot or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.

• HOW DO I REPORT A FAULT WITH MY PRODUCT?

  Quality is one of our top priorities here at Umodzi Gin and we take it very seriously. If you believe there is a fault with your product please contact our customer care team providing details of the fault and where possible attach pictures to your message within 30 days of receipt and we will be more than happy to help!

  Can I amend/cancel my order after it has been placed?

  Due to our quick order processing times, we cannot currently amend/cancel any orders after they have been placed. If you decide you would like to return or exchange an item, please read our Returns and Exchange Policy above.

  Can I amend/cancel my order after it has been placed?

  For security reasons, we are unable to change your delivery address after an order is placed. If you would like to redirect your parcel because you have selected an incorrect address, then we suggest contacting the present occupants to see if you can retrieve the parcel once it’s delivered / they can send the parcel on to you / return it back to us / or if it is yet to be delivered, refuse the delivery so it is automatically returned back to us.

• These terms do not affect your statutory rights.